Privacy Policy my11 – Personal Data Protection for Malaysian Members

My11 (my11.vin) is an online betting and gaming platform that operates with full commitment to protecting user privacy. We understand that personal data is a trust you place in us, and we will never betray that trust.

This Privacy Policy is designed to provide full transparency on how my11 manages members' personal information – from the moment you register an account through every transaction and gaming session you conduct on our platform. We believe that transparency is the foundation of a healthy relationship between a platform and its users.

This document complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for responsible data handling. Any privacy-related inquiries may be directed to the my11 support team at any time.

My11 only collects data that is strictly necessary to provide our platform services safely and effectively. The following are the categories of data we collect:

Sensitive Data

My11 does not collect sensitive data such as health information, religious beliefs, or members' political affiliations unless it is specifically required for certain legal compliance purposes. In such cases, you will be informed separately.

My11 collects members' personal data through the following channels:

Directly from You

• Account registration form – when you sign up as a my11 member for the first time.
• KYC process – when you submit identity verification documents to verify your account.
• Withdrawal requests – when you register your bank account details for payment processing.
• Communications with customer support – when you contact the my11 support team via live chat or email.
• Promotional participation – when you take part in any my11 contest or campaign.

Automatically

• Platform activity logs – a record of all actions performed in your account, including logins, bets, and transactions.
• Cookies and similar tracking technologies – used to enhance user experience and platform security.
• Device and network information – your IP address, device type, and web browser used to access my11.

My11 uses the personal data collected for legitimate and necessary purposes only. We do not use your data for purposes beyond the scope stated here without first obtaining your consent.

Primary Purpose

• Identity verification and KYC – to verify that you meet the age and identity eligibility requirements for using the my11 platform.
• Transaction processing – to process deposits, withdrawals, and bonus payments securely and accurately.
• Account management – to maintain your account, process password reset requests, and update profile information.
• Customer Support – to help you resolve any issues or enquiries related to your account and the platform.
• Platform Security – to detect and prevent fraud, money laundering, and any suspicious activity.

Secondary Purpose

• Sending important account-related notifications via email or SMS.
• Notifying you about the latest my11 promotions and offers (you may unsubscribe at any time).
• Conducting platform analytics to enhance the overall user experience.
• Complying with applicable legal and regulatory obligations.

My11 understands how sensitive your personal information is. We do not share, sell, or disclose your personal data to third parties except in the following limited circumstances:

Trusted Service Providers

My11 works with selected third-party service providers to operate certain platform functions. These include payment processors for FPX, DuitNow, and digital wallet transactions, as well as cloud service providers for secure data storage. All such partners are bound by strict data confidentiality agreements and are only permitted to use your data for the specified purposes.

Legal Requirements

My11 will disclose members' personal data to the relevant authorities where required by Malaysian law, including in investigations involving financial crime, money laundering, or fraud. In such circumstances, data disclosure is carried out in accordance with proper legal procedures.

Protecting your personal data is my11's top priority. We implement multiple layers of technical and organisational security measures to ensure your data is always kept safe.

Technical Measures

• 256-bit SSL encryption for all data transmitted between your device and my11's servers.
• Encryption of sensitive data stored in databases using the latest encryption algorithms.
• Two-factor authentication (2FA) is available for all member accounts to add an extra layer of protection.
• High-standard firewall and intrusion detection system (IDS) operating 24 hours a day.
• Periodic security audits conducted by qualified, independent third parties.

Organisational Measures

• Strict access control – only designated staff with a legitimate business need may access members' personal data.
• Mandatory data security training for all my11 staff who handle member information.
• A clear security incident response procedure to ensure any data breach is addressed promptly.

My11 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how members interact with our services.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Collecting anonymous information about how you use the my11 platform to help us improve our services.
• Functional Cookies: Saving your personal preferences such as language and display settings to provide a more comfortable experience.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the my11 platform and your ability to log in to your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by my11:

To exercise any of the above rights, please contact the my11 support team. We will process your request within 14 working days from the date of receipt.

My11 only retains your personal data for as long as it is needed for the purposes stated in this privacy policy or as required by Malaysian law.

• Active account data: Retained for as long as your account is active and for a minimum of 7 years after account closure for financial compliance purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Communication logs: Retained for 2 years from the date of communication for dispute resolution purposes.
• Technical data: IP logs and session data are retained for 90 days for security and investigation purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with procedures established by my11.

My11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform technology developments.

Any material amendments will be communicated to members via their registered email or in-platform notification at least 7 days before the amendment takes effect. Continued use of the my11 platform after notice is given will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how my11 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available on the my11 platform 24 hours a day, 7 days a week
• Response time: Within 2 working days for privacy-related inquiries

For specific enquiries regarding your personal data rights under Malaysia's PDPA, mark your email with the subject line "PDPA – Data Request" to ensure it is promptly handled by the appropriate team.