My11 believes that healthy entertainment begins with self-awareness. We provide a range of tools and resources to ensure every member can enjoy our platform safely, responsibly, and in control.
My11 equips every member with practical tools to maintain full control over their betting experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, no further deposits will be processed until the limit period resets – full control stays in your hands.
Set a maximum daily play session duration. Once the time limit is reached, your session will end automatically and a notification will be sent. This helps you avoid playing longer than intended without realising it.
Choose a break period from 24 hours to 30 days. During this time, your account will be temporarily suspended and you will not be able to log in or place any bets – give yourself the space to breathe.
If you feel you need to stop for a longer period, the self-exclusion feature allows you to block your account for 6 months, 1 year, or permanently. This decision is processed immediately and cannot be reversed within the chosen period.
Track your wagering history, deposit records, withdrawals, and gameplay patterns in detail. Understanding your playing habits is the first step toward better control.
Unsubscribe from any promotional notifications or bonus offers at any time through your account settings. my11 will not send any marketing communications to members who have opted out.
Responsible gaming means enjoying betting as a form of entertainment – not as a way to generate income, resolve financial problems, or escape daily stress. At my11, we take this principle seriously and make it central to how we operate as a platform.
For us at my11, our commitment to responsible gaming is more than a legal obligation. It is a moral responsibility we sincerely uphold for every member who trusts our platform. Over 500,000 registered members across Malaysia rely on my11 as a safe and fair entertainment platform – and we never want to betray that trust.
Healthy betting is controlled betting: you know your limits, you play with disposable funds (not essential money), and you can stop at any time without pressure. If you feel that betting is starting to interfere with daily life, that is the right moment to pause and seek help.
Minimum Age Requirement: All my11 services are exclusively available to users aged 18 years and above. my11 conducts strict age verification during the KYC process. If you are under 18 years of age, please leave this platform immediately.
Gambling problems rarely appear out of nowhere. They develop gradually, and most people do not realise they are already caught in a cycle until the situation becomes serious. Watch for these warning signs in yourself or a loved one:
Borrowing money to bet, using bill payments or daily necessities funds for gambling, selling valuables to fund betting, or constantly thinking about how to obtain more money to play.
Feeling anxious, irritable, or restless when unable to play, lying to family about betting activity, or playing to "escape" from personal problems and stress.
Neglecting family, work, or academic responsibilities due to betting, withdrawing from friends and family, or spending the majority of your free time on gambling activities alone.
Frequently attempting to chase losses by betting more after a loss, being unable to stop despite intending to do so, or needing to bet increasingly larger amounts to achieve the same level of satisfaction.
If you identify two or more of the above signs in yourself, we encourage you to contact the my11 support team or consult a qualified counsellor. Taking action early is always the best step.
Answer the following questions honestly. If you answer "yes" to three or more, we encourage you to speak with a specialist or use my11's account control features:
Have you ever wagered more than you could afford to lose in a single session?
Do you often think about betting when you should be focusing on other things?
Have you ever lied to family members or friends about how much time or money you have spent gambling?
Do you play to "relieve stress" or to escape personal problems?
Have you ever tried to stop playing but were unable to do so?
Do you find yourself needing to bet larger amounts to feel the same level of excitement?
Has betting ever caused problems in your relationships with family or close friends?
This assessment is not a clinical diagnosis. It is an introductory guide to help you evaluate your own playing patterns. If you have concerns, please use my11's account control features or seek professional advice.
Accessing responsible gaming features on my11 is straightforward. Follow these steps:
Log in to your account using your registered username and password.
Click the profile icon at the top right corner, then select "Account Settings" from the dropdown menu.
On the settings page, look for a tab labelled "Responsible Gaming" or "Account Controls".
Set deposit limits, time limits, forced breaks, or self-exclusion based on your needs.
All changes will take effect immediately or within the specified timeframe. You will receive a confirmation via your registered email.
If you encounter any issues or need assistance activating any control features, the my11 support team is ready to help via live chat 24 hours a day, 7 days a week.
Responsible betting starts with the right mindset. Here are practical guidelines we have prepared for all my11 members:
Decide how much you are willing to spend on entertainment before opening the platform. Think of it like the cost of a movie ticket – money spent for an experience, not an investment expected to return a profit.
One of the most dangerous habits in betting is "chasing losses" – continuing to wager in hopes of recovering money already lost. Every bet is an independent event; past results do not guarantee future outcomes. If you have reached your loss limit, stop and close the platform.
Avoid playing for extended periods without a break. Take at least a 15-minute break every hour to clear your mind, reassess the situation, and make sure you are still playing for the right reason – enjoyment.
Avoid making betting decisions when you are emotionally unstable, fatigued, under the influence of alcohol, or under high stress. These conditions impair your judgement and can lead to decisions you will regret.
My11 is an entertainment platform. It is not intended as a strategy to pay off debts, fund daily expenses, or resolve financial crises. If you are experiencing financial difficulties, please seek assistance from a licensed financial institution or accredited debt counselling agency.
Control the amount of money deposited into your account on a daily, weekly, or monthly basis.
Set a daily playtime limit to avoid excessively long sessions.
Temporarily suspend your account for 1 to 30 days whenever you need a break.
A long-term suspension for a serious commitment to stepping away from betting.
If you or a loved one needs help with a gambling problem, the following resources can assist:
Register today and enjoy a safe, fair, and responsible betting experience alongside more than 500,000 trusted members across Malaysia. Full control is in your hands.