Terms & Conditions my11 – Malaysia Betting Platform Usage Policy

In this Terms and Conditions document, the following words and phrases carry the meanings defined below unless the context requires otherwise:

• "my11" refers to the online betting and gaming platform accessible via the my11.vin website and the official my11 app.
• "Member" or "User" refers to any individual who has registered and holds an active account on the my11 platform.
• "Platform" refers to the full suite of my11 online services, including the website, mobile app, and all features contained therein.
• "Funds" refers to funds deposited into a my11 account by a member for the purpose of betting and gaming.
• "Bonus" refers to free credits, bonus funds, free spins, or any other incentives offered by my11 to members.
• "Wagering Requirement (Rollover)" refers to the minimum wagering amount that must be met before a bonus can be converted to cash.
• "KYC" (Know Your Customer) refers to the identity verification process conducted by my11 to confirm members' personal information.

Any term not defined herein shall be given its ordinary meaning based on the context in which it is used in this document.

Access to the my11 platform is limited to individuals who meet the following requirements:

• Be at least 18 years old on the date of registration.
• Registering voluntarily and not under coercion from any party.
• Provide accurate, truthful, and up-to-date personal information during registration.
• Has never been banned or suspended from using the my11 platform previously.
• Acting on your own behalf and not as an agent or representative of any third party.

Registration Process

During registration, you are required to provide your full name, phone number, email address, and any other required information. All information is subject to my11's KYC process. my11 reserves the right to request identity verification documents such as an identification card or passport at any time for account verification purposes.

Each individual is only permitted to hold one (1) account only. Multiple account registrations by the same individual are strictly prohibited and will result in the closure of all associated accounts.

Once your account is successfully registered, you are fully responsible for all activity that occurs under that account. Member responsibilities include the following:

Password Security

You are required to keep your my11 account password confidential. Do not share your password with anyone, including family members. my11 will never request your password through any communication channel. If you suspect that your account has been accessed by an unauthorised party, contact the my11 support team immediately.

Two-Factor Authentication (2FA)

My11 provides two-factor authentication for all accounts. You are strongly encouraged to enable this security feature to protect your account from unauthorised access. Accounts with 2FA enabled enjoy a higher level of protection.

Update Information

Members are responsible for ensuring that all personal information in their account remains accurate and up to date. Any changes to personal information must be updated promptly via account settings or by contacting my11 customer support.

My11 accepts deposits and processes withdrawals via approved local payment methods, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (MYR).

Deposit Terms

• Minimum deposit is RM 10 per transaction.
• Deposits are processed instantly or within a short time depending on the selected payment method.
• Only payment methods registered under the same member's name are permitted.
• My11 reserves the right to request proof of payment for any deposit deemed to require verification.

Withdrawal Terms

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals may only be made to a bank account registered under the same member's name.
• The KYC process must be completed before your first withdrawal can be processed.
• My11 processes withdrawals within 1–3 business days depending on the payment method and account verification status.
• Any transaction fees charged by the payment provider are the member's responsibility.

My11 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the terms and wagering requirements (rollover) specified for each offer.

General Bonus Terms

• Each bonus has a rollover requirement that must be met before wins from the bonus can be withdrawn.
• Bonuses may only be claimed once per offer unless otherwise stated.
• My11 reserves the right to cancel or modify any bonus at any time without prior notice.
• Bonuses may not be combined unless explicitly specified in the terms of the relevant offer.
• Any attempt to abuse the bonus system will result in bonus cancellation and account closure.

VIP Program

Eligible members may join the my11 VIP Program, which offers a range of exclusive benefits including special bonuses, higher withdrawal limits, and priority customer service. Eligibility criteria and full VIP program benefits can be found on the my11 VIP.

All betting activity on the my11 platform is subject to the following rules to ensure a fair and transparent experience for all members.

Sports Betting

• Odds displayed are accurate at the time the market opens. Odds may change in line with market developments.
• Confirmed bets cannot be cancelled except under conditions specified by my11.
• My11 reserves the right to void bets if there is evidence of technical error or odds manipulation.
• Bets placed on events already in progress (in-play) are subject to real-time market availability.

Casino & Slot Games

• All casino games use a Random Number Generator (RNG) that has been independently audited by a third party.
• The return-to-player (RTP) rate for each slot game is stated in the respective game information.
• Any technical disruptions during gameplay will be resolved based on my11's system records, which shall be considered final.

My11 reserves the right to introduce minimum and maximum betting limits for any game or market at any time. Members are advised to check the current limits before placing bets.

The following is a list of activities strictly prohibited on the my11 platform. Violation of any of these prohibitions may result in immediate account suspension or closure along with forfeiture of all funds:

• Registering or operating more than one account (multiple accounts).
• Using another person's personal information to register or verify an account.
• Any form of fraud, including the use of unauthorised credit cards or bank accounts.
• Attempting to exploit technical errors or bugs in the my11 system.
• Use of bots, automated software, or any tool that provides an unfair advantage.
• Colluding with other players to manipulate betting outcomes.
• Money laundering or any other illegal financial activity.
• Abusing the bonus system in a manner inconsistent with the original intent of the offer.

My11 is committed to protecting the privacy and personal data of all members. The collection, processing, and use of your personal data is carried out in accordance with the my11 Privacy Policy, which can be read in full on the Privacy Policy.

Data Collected

• Identity information: full name, date of birth, identification card number.
• Contact information: email address, phone number.
• Financial information: bank account number for withdrawal processing.
• Usage data: betting records, transaction history, platform activity logs.

Your data will not be sold or shared with third parties for marketing purposes without your consent. All data is protected in accordance with strict data security standards.

My11 provides its betting and gaming platform on an "as-is" basis. While we strive to ensure the platform operates smoothly at all times, there are limitations of liability that all members should be aware of:

• My11 is not liable for any losses suffered as a result of technical disruptions, internet connection failures, or user device malfunctions.
• My11 does not guarantee that the platform will always be free from errors or service interruptions.
• Betting outcomes recorded in the my11 system are final and cannot be disputed on grounds of interference on the user's end.
• My11 is not liable for any losses resulting from unauthorised access to a user's account caused by the user's own negligence.

A my11 account may be closed in two ways: at the member's own request or by action taken by my11.

Closure at Member's Request

Members may request account closure at any time by contacting the my11 support team. Prior to closure, all eligible fund balances will be processed for withdrawal subject to the applicable withdrawal conditions.

Closure by my11 Action

My11 reserves the right to close or suspend any member's account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document.
• Facilitating or endorsing fraudulent activity or money laundering.
• Failure to complete the KYC process within the specified timeframe.
• Account inactive for more than 12 consecutive months.

In the event of closure due to a violation, my11 reserves the right to forfeit all bonus balances in the account. Original deposit funds that remain unused will be processed for return subject to an internal investigation.

My11 is committed to resolving any disputes in a fair and transparent manner. If you have a complaint or dispute relating to our platform, please follow the procedure below:

• Step 1: Contact the my11 customer support team via live chat or email, providing full details of the dispute.
• Step 2: Our support team will review your complaint within 3–5 business days and provide early feedback.
• Step 3: If a resolution is not reached at the support level, the complaint will be escalated to my11 management for further review.
• Step 4: The decision of my11 management following a thorough review is final and binding.

All betting records, transactions, and account activity stored in my11's system will serve as the primary reference in the dispute resolution process.

My11 reserves the right to modify, add, or remove any section of these Terms & Conditions at any time. Changes take effect immediately upon publication on the my11.vin website.

Members are advised to review this page periodically to stay informed of the latest terms. Continued use of the my11 platform after any changes are published constitutes acceptance of the updated terms.